Here's the basic information you need to know when ordering from Deluxe Frame Company.
“DELUXE FRAME COMPANY” has been servicing the Promotional Products Industry since 1980. Our standards of excellence through “Quality & Customer Service” have helped us to grow and expand our product line. We market our products exclusively through Distributors. “WE DO NOT SELL DIRECT.”
ART PREPARATION: No Charge for copy using our standard typestyles and logos. If extensive art preparation is necessary, you will be quoted an art charge prior to production. See below for art instructions.
COMPUTER GENERATED ART: Send artwork to firstname.lastname@example.org We can accept art created in CorelDraw X7 or an earlier version as long as art is converted to curves. If using freehand or Adobe Illustrator art must be vectorized and exported as an .eps or .pdf file. We cannot accept jpegs, bitmaps, gifs or tifs.
PROOFS: An emailed proof will be required on all new orders with up to 2 proofs at no charge. Additional proofs needing changes to artwork or colors add $30.00(A) per request. Orders will not be entered into our production until we have received proof approval. Proofs that do not become orders after 30 days will incur a $50.00(A) proof charge.
COLOR MATCHING: Any color other than our standard colors will require a Pantone matching charge of $60.00(A) per color. If matching to a sample or color swatch add $80.00(A) per color. We cannot guarantee perfect color matches. Color matching charges also apply to repeat orders. See back page for color chart.
PRODUCTION TIME: Production times are approximate and are listed for each item on each catalog page. Changes made to an order in process could result in a later ship date. If a proof is needed, production time will begin after we have received proof approval.
EXPEDITED SERVICE: A rush charge will be required to expedite an order to ship in less than normal production time. Contact factory for availability and see below for Rush Services/Charges.
PRE-PRODUCTION SAMPLE: One color imprint $100.00(A) each additional color add $50.00(A) per color. Production time – see product catalog page.
OVERRUNS AND UNDERRUNS: 5% +/- for 1 color imprint and 7% +/- for 2 or more colors will be considered a complete order.
REPEAT ORDERS: Identify repeat orders by our last invoice number or your last purchase order number. Orders are retained on file for approximately five years. A sample or new artwork will be needed for repeat orders more than five years old.
STOCK ORDER REQUIREMENTS: A minimum of $20.00(A), before freight to ship out to one location per order.
PRICING FOR NON-STANDARD QUANTITIES: For quantities ordered between two standard quantities shown in our catalog, the unit rate for the lower quantity will be charged. For example orders for 400 units will be priced at the 250 unit rate, etc.
SPLIT SHIPMENT: Additional $50.00(A) charge for each shipment released there after. All split shipments will automatically be released 6 months of initial order date or earlier if requested. Minimum quantity of 1250 per release.
CANCELLATION CHARGE: There will be a minimum charge of $90.00(A) for any order that is cancelled after the artwork has been approved. Once an order has been produced, it cannot be cancelled.
ADDITIONAL ITEMS: Some items shown in previous Deluxe Frame Company catalogs may still be available. Please contact the factor for any item not shown in this catalog or go to our website www.deluxeframe.com
SHIPPING INFORMATION: The F.O.B. point is our plant in Michigan. Unless expedited shipping instructions are noted, we will ship by FEDEX GROUND.
NOTE: We reserve the right to reject any artwork or order not adaptable to our production capabilities.
CREDIT CARDS: At Time of order placement.
Please be aware that colors on these charts are NOT EXACT. Please refer to samples on a PMS Chart. Actual appearance of the colors may vary if they are printed on backgrounds other than white. Custom color matches are available: $60.00 (A) using a PMS/Pantone Color or $80.00(A) to match to a sample or color swatch. We cannot guarantee perfect color matches..