General Information | Deluxe Frame Company

3 ? Working Days (Guaranteed) for 30% or a minimum of $100.00 (whichever is greater)
5 ? Working Days (Guaranteed) for 20% or a minimum of $50.00 (whichever is greater)
7 ? Working Days (Guaranteed) for 10% or a minimum for $35.00 (whichever is greater)

All orders received will be put into production on a normal 10 ? 12 working day schedule unless contacted.


?DELUXE FRAME COMPANY? has been servicing the Promotional Products Industry since 1980. Our standards of excellence through ?Quality & Customer Service? have helped us to grow and expand our product line. We market our products exclusively through Distributors. ?WE DO NOT SELL DIRECT.? Art Preparation: No Charge for copy using our standard typestyles and logos. If extensive art preparation is necessary, you will be quoted an art charge prior to production. See below for art instructions. Color Matching: Any color other than our standard colors will require a color matching charge of $60.00 (a) per color. We cannot guarantee perfect color matches. Color matching charges also apply to repeat orders. See Page 10 for color chart. Production Time: Production times are approximate and are listed for each item on each catalog page. Changes made to an order in process could result in a later ship date. If a proof is needed, production time will begin after we have received proof approval. Expedited Service: An extra charge will be required to expedite an order to ship in less than normal production time. Contact factory for availability and additional charges. See above for Rush Services. Production Samples: One color imprint $100.00 (A). Each additional color add $50.00 (A) per color. Production time ? see catalog page. Shipping Information: The F.O.B point is our plant in Michigan. Unless specific shipping instructions are noted, we will ship by FedEx ground or by the mode we determine to be the most economical method of transit. Split Shipment: Additional $40.00 (A) charge for each shipment released there after. All split shipments will automatically be released 6 months of initial order date or earlier if requested. Minimum quantity of 1250 per release.		Return of Art: Artwork supplied by the customer will be retained in our files unless requested to be returned upon completion of the order. Proofs: A black and white paper proof will be furnished at no charge upon request. Additional proofs requiring new art or a colored paper proof add $20.00 (A). Orders requiring a proof will not be entered into our production schedule until we have received proof approval. Overruns and Underruns: Ten percent plus or minus will be considered a complete order. Repeat Orders: Identify repeat orders by our last invoice number. Orders are retained on file for approximately four years. A sample or new artwork will be needed for repeat orders more than four years old. Pricing for non-standard Quantities: For quantities ordered between two standard quantities shown in our catalog, the unit rate for the lower quantity will be charged. For example orders for 400 units will be priced at the 250 unit rate, etc. Cancellation Charge: There will be a $60.00 (A) charge if an order is cancelled after artwork has been prepared. Once an order has been printed, it cannot be cancelled. Additional Items: Some items shown in previous Deluxe Frame Company catalogs may still be available. Please contact the factory for any item not shown in this catalog. Note: We reserve the right to reject any artwork or order not adaptable to our production capabilities. Credit Cards: At time of order placement.

Computer Generated Art: Send email to art@deluxeframe.com We can accept art created in CorelDraw Windows X3 or an earlier version as long as art is converted to curves. If using freehand or Adobe Illustrator art must be vectorized and exported as an eps file. We cannot accept jpegs, bitmaps, gifs or tifs.